All Frequently Asked Questions
-
Can I skip my first box?
SubscriptionsWe ask any Skips be made by the 28th of the month before your next renewal date, for example, if you wished to skip February, you would need to skip by the 28th of January. If you skip your box after the 28th you will not be skipping the current month, this will be applied…
-
What subscriptions do you offer?
SubscriptionsWe ask any Skips be made by the 28th of the month before your next renewal date, for example, if you wished to skip February, you would need to skip by the 28th of January. If you skip your box after the 28th you will not be skipping the current month, this will be applied…
-
Why have all my orders been cancelled and refunded?
Customer supportIf we receive a payment dispute for a transaction, ordered that are linked to the same bank card are usually cancelled and refunded, this helps to prevent any further disputes. Please note, raising a dispute should be the last step of dealing with a payment issue, we can usually help you much quicker if you…
-
What is Page & Wick ?
GeneralWe ask any Skips be made by the 28th of the month before your next renewal date, for example, if you wished to skip February, you would need to skip by the 28th of January. If you skip your box after the 28th you will not be skipping the current month, this will be applied…
-
What perks do I get as a subscriber?
SubscriptionsAs a subscriber, you will receive early access with a subscriber discount to any special edition sales we have outside of our subscription! These are sent via an email link and password on the date of the sale.
-
I forgot to skip and my subscription has renewed, can I still skip?
SubscriptionsWe ask any Skips be made by the 28th of the month before your next renewal date, for example, if you wished to skip February, you would need to skip by the 28th of January. If you skip your box after the 28th you will not be skipping the current month, this will be applied…
-
Where can I find the scent notes for your candles?
GeneralAny subscription candle scents can be found under the past boxes section here. For candles that are available in the shop, the scent notes will be listed within the item description.
-
Can you combine orders for shipping?
ShippingSubscription boxes can not be shipped together or with other products. Any pre orders can not be combined together as they will ship at different times as listed under ‘estimated shipping’ We can combine shipping on any in stock items that are purchased together in the same order.
-
I haven’t received my tracking number. What do I do?
ShippingFirst, please visit our shipping updates page here to confirm that all parcels for the specific title have been dispatched. If we’ve confirmed they have been sent, log into your account and check your order history. You should be able to find your tracking link under the correct order number. If you can’t locate it,…
-
Do you ship to my country?
ShippingWe ship our books to almost every country, you can find a full list with shipping costs here, if your country isn’t listed please do reach out and we will let you know if this can be added. Due to the new EU General Product Safety Regulations (GPSR), we will unfortunately be unable to ship…
Can’t find what you are looking for?
Our customer service team are happy to help, just drop us an email below