All Frequently Asked Questions
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Will you be reprinting any of your past books?
GeneralAll of our special edition boxes, and books are sold as a one off item, which means they won’t be restocked in the future. We will hold a sale for any left over stock but once these are sold out they won’t be restocked. We may occasionally reprint a full series, but this will not…
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My renewal payment has failed. What happens now?
Pricing & BillingIf your renewal payment fails, don’t worry! We will attempt to process it two more times. If you still want your box but need a few more days to make the payment, we can usually hold it for you. It’s best to reach out so we can confirm this for you. You can also log…
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I’m don’t like the book design. Can I return it?
GeneralWe’re sorry to hear you’re disappointed with the book design! Unfortunately, we cannot accept returns for our subscription books, as they are not revealed in advance. However, we always share a theme reveal two months before the renewal date, giving you an idea of the featured book and artists so you can decide if it’s…
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Can I switch my subscription from Signature fantasy to Epic or Wicked Pages?
SubscriptionsTo switch subscriptions, the best approach is to join the waitlist for the one you’d like to move to. Once you receive your invitation, simply reach out to us via our contact form here, and we’ll make the switch for you.
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Can I buy past boxes?
GeneralIf we have any remaining subscription boxes after they have shipped, we will wait a few months until any damages or parcels lost in transit are resolved, then once an appropriate timeframe has passed to resolve any issues we will assess our stock and any remaining boxes will go into a general sale.
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I’ve changed my mind. Can I cancel my order and receive a refund?
Customer supportFor new subscriptions, you have 14 days from activation to request a refund—no reason required. After this period, cancellations and refunds are no longer available. You can review our full terms and conditions here. Once your subscription renewal has been processed and the skip deadline has passed, we’re unable to cancel or issue a refund.…
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My tracking says my order is delivered, but I haven’t received it?
ShippingWe’re sorry to hear that! Sometimes tracking updates before a parcel is actually out for delivery. Please check if it has been left with a neighbour or in a safe place. If you still can’t find it, reach out to us through our Contact Us Form. If you experience any shipping issues, please contact us…
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How many times can I skip?
SubscriptionsWe allow our subscribers to skip three times per calendar year. You can view how many skips you have left in your subscription account page.
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My item is damaged. What do I do?
Customer supportWe are so sorry your item has arrived damaged! Although we check all items are in perfect condition before they are shipped, we understand things happen during delivery. If you have received a damaged item, we ask that you check our damaged guidelines before contacting us, which you can find here.
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How do I cancel my subscription?
AccountTo cancel your subscription go to your account, then subscriptions and click cancel.
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