October Updates!

Firstly, thank you all so much for your continued patience while we navigate lots of changes here at Page and Wick. We know many of you are eagerly awaiting your books and goodies, and we are happy to share that we have officially moved into the new distribution centre.

✨Shipping Estimates✨

• The fulfilment centre will be working to pack orders early next week.

• Subscription orders are estimated to be dispatched by October 31st.

• Ravenhood Orders are estimated to be dispatched in early November.

• Shop Orders are estimated to be dispatched in early November.

✨What to Expect✨

We understand how frustrating delays can be, but we are confident this will improve your customer experience going forward.

These are some things you can expect to change going forward:

• Dispatch times for shop orders will now be 1–2 days rather than 30 days.

• Shipping times are expected to be shorter.

• You’ll be able to track every stage of your order, from packing to delivery.

✨Updated Shipping Costs✨

While we’ve done everything we can to keep prices at a similar cost, some subscription shipping rates may have changed slightly with the switch to our new carrier services.

You can find the full list of updated shipping rates here.

✨Customer Service and other updates✨

We are also migrating our payment provider on our website to help smooth out any payment issues. Because of this, we have been unable to make changes to subscription orders and accounts.

Our website development team is diligently working on this, and we hope it will be resolved by early next week.

If you have an open customer service ticket regarding your subscription or account, please know we will assist you with your query as soon as possible.

We can’t thank you all enough for your patience and for making this possible! If you need anything or have any other queries, please reach out to us using the email in our bio.

Love,

All of the Page and Wick team 💙