We aim to start dispatching your Bi monthly Subscription boxes at the end of each renewal month. For example:
Your May box, paid on the 1st of May will ship at the end of May.
We aim to start dispatching your Quarterly subscription box within each quarter. For Example:
Your first quarter renewal in October will ship within that quarter (October – December)
Although we always aim for these dates, there are sometimes things outside of our control that may delay boxes slightly. If we do anticipate a delay, we will send out an update email to all subscribers.
You can keep up-to-date with shipping updates here.
If we receive a payment dispute for a transaction, ordered that are linked to the same bank card are usually cancelled and refunded, this helps to prevent any further disputes. Please note, raising a dispute should be the last step of dealing with a payment issue, we can usually help you much quicker if you…
We ask any Skips be made by the 28th of the month before your next renewal date, for example, if you wished to skip February, you would need to skip by the 28th of January. If you skip your box after the 28th you will not be skipping the current month, this will be applied…
Any subscription candle scents can be found under the past boxes section here. For candles that are available in the shop, the scent notes will be listed within the item description.
Subscription boxes can not be shipped together or with other products. Any pre orders can not be combined together as they will ship at different times as listed under ‘estimated shipping’ We can combine shipping on any in stock items that are purchased together in the same order.
First, please visit our shipping updates page here to confirm that all parcels for the specific title have been dispatched. If we’ve confirmed they have been sent, log into your account and check your order history. You should be able to find your tracking link under the correct order number. If you can’t locate it,…
We ship our books to almost every country, you can find a full list with shipping costs here, if your country isn’t listed please do reach out and we will let you know if this can be added. Due to the new EU General Product Safety Regulations (GPSR), we will unfortunately be unable to ship…