How can I skip a box?
You can skip your next payment by going to your account, ‘my subscription’ and then clicking on the ‘skip’ button. Please note that skips need to be processed by the 28th of the month before renewal. For example, if you wanted to skip a May box, you would need to skip this by the 28th of April.
Warning: Clicking the ‘cancel’ button under ‘my account’ will cancel your subscription. If the skip button is not showing this is because the timeframe to skip has now passed. The skip button will be activated again once the theme for the next box is revealed.
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Related Questions
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Can I skip my first box?
SubscriptionsWe ask any Skips be made by the 28th of the month before your next renewal date, for example, if you wished to skip February, you would need to skip by the 28th of January. If you skip your box after the 28th you will not be skipping the current month, this will be applied…
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What subscriptions do you offer?
SubscriptionsWe ask any Skips be made by the 28th of the month before your next renewal date, for example, if you wished to skip February, you would need to skip by the 28th of January. If you skip your box after the 28th you will not be skipping the current month, this will be applied…
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Why have all my orders been cancelled and refunded?
Customer supportIf we receive a payment dispute for a transaction, ordered that are linked to the same bank card are usually cancelled and refunded, this helps to prevent any further disputes. Please note, raising a dispute should be the last step of dealing with a payment issue, we can usually help you much quicker if you…
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