BOOK DAMAGE CRITERIA

DAMAGE CRITERIA:

Although we check that all books are in perfect condition before they are shipped, we understand things happen during delivery. If you think you have received a damaged book, we sincerely apologise and ask that, before contacting us, you review our damage guidelines below.

Kindly note that all damages must be reported within 30 days of delivery. Regrettably, after this time, your order will not be eligible for a replacement.

Please use the Contact us page to supply us with a photo of your damaged book. Kindly note that each case will be reviewed on a case by case basis by one of the team.

QUALIFIES AS DAMAGED:

• Water damaged.
• Visible dents more than 20mm.
• Crushed edge/corner more than 20mm.
• More than 1 bent page and more than 20mm.
• Hangnail more than 20mm.
• Parts/pages missing.
• Overspray which affects readability.
• Cut.
• Stained or discoloured.
• Incorrectly folded dust jackets.
• Very blurry stencil sprayed edges.
• Stencil sprayed edges more than 3mm off centre.
• Spine split in half.
• Punctured.
• Dirty or sticky residue which cannot be removed.
• Torn (piece missing).

DOES NOT QUALIFY AS DAMAGED:

• Minor scuffing on the edge.
• Light scratches.
• Wavy pages.
• Shelf wear – minor dulling and fading.
• Minimal creasing on the Hardback Jacket – less than 20mm.
• Overspray which does not affect readability.
• White spots- small areas where colour/foiling has rubbed off.
• Stencil sprayed edges that have a slight blur.
• Stencil sprayed edges less than 3mm off centre.
• Dust jackets that are slightly loose.
• Crushed edge/corner less than 20mm.
• Visible dents less than 20mm.
• Less than 1 bent page and less than 20mm.
• Hangnail less than 20mm.